What we collect, and what we do with it.
Burl is run by Sam Murdoch in Point Cook, Victoria. The short version: we only collect what you give us or what we need to run the site, we don't sell it, and you can ask us to delete it any time.
What you tell us
If you use a form on this site, we get what you type into it. That's your name, email and message on the contact form, and your name, phone number and business details on the tradie ring-me-back form. The free site check takes your email and the web address you want checked. Forms reach us as emails, sent through a service called Resend.
If you run the free site check, we'll also add your email to our mailing list (we use Kit) and may send you a few follow-up emails. Every one has an unsubscribe link.
Payments
Payments go through Stripe. We never see your full card number. Stripe shares your name, email, phone number, business name and the payment itself with us so we can do the work and keep proper records.
Visit stats
We use Vercel Web Analytics and Speed Insights to count visits and check how fast pages load. They don't use cookies and don't identify you.
The Meta Pixel, on our ad pages only
On burl.au/tradies and its thank-you page, we use the Meta Pixel. It tells us which Facebook and Instagram ads bring people to the page and which ones lead to a sale. Meta may set cookies and connect the visit to your Meta account. You can change how Meta uses this in your Facebook or Instagram ad settings. No other page on burl.au loads it.
Where it's kept, and for how long
Enquiries sit in our email inbox. Resend, Kit, Stripe, Vercel and Meta may store data on servers outside Australia, mostly in the United States. We keep enquiries as long as we need them to reply or do the work, and payment records for the five years the tax office asks for.
We don't sell your details or pass them on for anyone else's marketing.
Seeing, fixing or deleting your details
Email hello@burl.au and we'll tell you what we hold, correct it, or delete it. If you're not happy with how we've handled it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated 29 September 2026